FAQ
ABOUT TAORMINA
What is Taormina City Tax?
Taormina City Tax must be paid by all guests, it is applicable for stays of up to a maximum of 5 consecutive nights, the rates indicated at the time of booking do not include the tax, which must be paid at check-out.
City tax is €5 per person per night, children 12 years and below are exempt. City tax levies are subject to change without notice.
SERVICES
Does the hotel provide adaptors?
Yes, on request and subject to availability, please contact the Reception.
Is there an ATM machine at the hotel?
No, but it is in close proximity, please contact the Reception.
Does the hotel offer free Wi-Fi?
Yes, wireless Internet access is available in the rooms and public areas. For more information, please contact the Reception.
ROOMS
Is there a coffee machine in the room?
Coffee machine are available only in some suites, for your comfort you can order your favorite coffee with Room Service.
Can I have an iron in the room?
Due to the Italian law on Old Historical Palaces, we cannot offer an iron in the room, however we offer a pressing service.
PET POLICY
Does the hotel allow pets in the hotel?
We are delighted to accommodate small dogs weighing up to 8 kg, for which an additional charge of €20 per day will be applied to the quoted rate for sanitising the room.
Dogs must be kept on a leash outside the room. Animals are not allowed in meeting and event rooms, restaurants or bars. Guests will be held responsible for any damage caused by their animals to hotel property. Should you decide to travel with your four-legged friend, we kindly ask you to inform us in advance by sending an email to info@hotelmetropoletaormina.it
MUSEUM AND ACTIVITIES
Are museums, art exhibitions and local attractions open every day?
It is important to note that museums opening hours in Taormina may change without notice. Please ask our Concierge for more information.
Do I need to wear anything specific to visit churches?
Yes, appropriate clothing is suggested in places of religious worship, in the summer months take care to carry a shawl or scarf to possibly cover your shoulders as a sign of respect.
TRANSPORTATION
How can I get to the hotel from the airport?
Guests can reach the hotel by public transport or by private taxi. For more information, please contact the hotel by sending an email to info@hotelmetropoletaormina.it
Do you offer a private transfer service?
Yes, we offer private transfers with assistance to be booked 24 hours in advance. The rate varies depending on the number of persons and pieces of luggage. If the cancellation request is made within 48 hours of the scheduled time of service, no penalty will be charged, otherwise 100% of the quoted rate will be charged. For more information, please contact the hotel by sending an email to info@hotelmetropoletaormina.it
PAYMENT OPTIONS
Can I pay for my stay in cash?
Yes, furthermore note that Italian anti-money laundering legislation as of 01/01/22 has established a limit on cash payments totalling € 4,999.99 or less (Italian citizens) € 15,000.00 (foreign citizens). It is also prohibited with several payments below the threshold that appear artificially fractionated (L.D. 21/11/07 no. 231, art. 49).
Would you change a €200 or €500 banknote for change?
Yes we may offer you change for these banknotes, subject to cash availability at the time of the request.
Can I pay for my stay in my own currency?
You can only pay for your stay in Euro.
Can I change my foreign currency at the hotel?
The only foreign currency that can be changed at the hotel is the US dollar, subject to cash availability at the time of request.
PCI COMPLIANCE
Payment Options
In an effort to reduce the risk of credit card fraud and to protect our customer’s card data, Hotel Metropole Maison d’Hôtes follows Payment Card Industry compliance regulations and does not receive any emails containing credit card data. To book on behalf of someone else, or to pre-pay your stay, please contact our Reservations department at info@hotelmetropoletaormina.it